ProductFeb 20, 2026
How AI agents handle 10,000 conversations per day
A deep dive into how Hellomatik's knowledge agents scale to enterprise conversation volumes without losing quality.
Read the full articleHellomatik. Intelligent business automation
Every customer left waiting is a customer lost.
Hellomatik responds, decides, and acts for you.
An AI agent platform that answers calls, books appointments, captures leads, and executes workflows across phone, WhatsApp, web chat, email, Telegram, and Discord. Used by +200 businesses across Europe.
Set it up in minutes
Hellomatik
Active now
What happens every day
Every silence costs you a customer.
Not because you don't care. Because you can't be everywhere at once.
67%
Of your customers won't get a reply today
Messages
47×
The same question. Every month.
Repetitive
14 sources
With different answers about the same thing
Clinic pricing
Four capabilities that work together.
Respond
Never leaves a conversation unanswered
Answers on phone, WhatsApp, web and email. 24/7. No one needs to step in.
Hellomatik
New appointment
WhatsApp
H
Hellomatikonline
Write a message
Cancellation & rescheduling
Cancellation Policy
Art. 4. Cancellations and reschedulingPage 3
1
Appointments may be cancelled or rescheduled according to the conditions described in this policy. Patients must communicate any changes with as much notice as possible.
2
Cancellations made less than 24 hours in advance may be subject to a 50% penalty of the appointment cost. Rescheduling within the following 30 days incurs no additional charge.
3
The reason for the cancellation will be recorded to assess whether any of the planned exceptions apply. Changes due to work shift adjustments are not automatically considered a justified cause.
4
Cancellations due to documented medical emergency or duly accredited force majeure are exempt from any penalty.
5
The system will automatically apply the appropriate criterion: penalty, free rescheduling, or referral to manual review, depending on the detected circumstances.
6
Once the case has been assessed, the patient will be informed of the resolution via the same channel through which the request was made, ensuring consistency across all contact methods.
Inform
Answers with your business's real information
Responds with your real prices, hours and policies. Never makes things up.
Execute
Turn decisions into real actions
Books appointments, sends reminders, updates your CRM. All on its own.
Hellomatik
Lead recovery
Running
1Inputs
WebCRMWhatsAppCalendly
2Filter leads
Visited orthodonticsNo bookingActive this week
3Prioritize intent
0detected
0hot
0ready
4Send follow-up
WhatsAppPersonalized messageCalendly link
5If no reply in 24h
Reminder email
6Result activated
11follow-ups sent
3bookings started
1reminder pending
Hellomatik
Active memory
Remember
Keeps your priorities, rules and follow-ups alive
Tell it once what to watch. It acts when the time comes, even without you.
Connected to 30+ tools. No code, no consultants
WhatsApp
Google Calendar
HubSpot
Zoom
Slack
Stripe
Calendly
Salesforce
Google Sheets
Notion
Google Drive
MailchimpWhatsAppGoogle CalendarHubSpotZoomSlackStripeCalendlySalesforceGoogle SheetsNotionGoogle DriveMailchimpFREQUENTLY ASKED QUESTIONS
What you need to know before deciding
What channels can Hellomatik handle?
Phone, WhatsApp, web chat, email, Telegram, and Discord — six channels sharing the same context, rules, and conversation history. A customer can start on WhatsApp, continue by phone, and finish via email without repeating themselves. Each channel runs 24/7 with the same AI agent configuration.
How long does implementation take?
Less than a week. Days 1–2: we connect your tools (CRM, calendar, email). Days 3–4: the AI learns your processes from uploaded documents and policies. Day 5: live in production. No technical team required — the panel is self-explanatory and teams are comfortable in under an hour.
Does it integrate with my CRM and current tools?
Yes. Hellomatik connects with 30+ tools including HubSpot, Salesforce, Google Calendar, Microsoft 365, Outlook, Slack, Stripe, SAP, and Notion. If your tool is not listed, we build the connection. All integrations share context so the AI agent has full visibility across your systems.
What happens if it doesn't know how to answer something?
It transfers to your team with full context — the entire conversation history, the customer's question, and any data retrieved from your knowledge base. Your team picks up exactly where the AI left off, with no information lost and no need to ask the customer to repeat themselves.
Can I customize how it responds?
Completely. You control the tone, business rules, policies, and exceptions. You decide what the AI can do, what it cannot, and when to escalate to a human. Instructions are written in plain language — no code required. Apply your own criteria for every decision the agent makes.
Is it secure? Where is data stored?
GDPR compliant. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Hosted in the EU or US — your choice. Your data is never used for AI model training. You can export or delete all data at any time. Hellomatik follows security-first architecture with role-based access controls.
Does it work for small businesses?
Yes. Plans start from EUR 50/month (Starter), with Pro at EUR 150/month and Business at EUR 350/month. Scales from a team of 5 to an organization of 5,000. No long-term contracts and no hidden fees. Cancel anytime.
Do I need a technical team?
No. The admin panel is self-explanatory — upload documents, configure workflows, set business rules, and go live. We handle the initial setup and integration. Teams are typically comfortable managing the platform in under an hour of onboarding.
What's the difference from a chatbot?
A chatbot follows fixed scripts and breaks when users go off-script. Hellomatik is an AI agent: it crosses real sources from your knowledge base, understands context across the full conversation, applies your business rules, and executes real actions like booking appointments or sending follow-ups — not just text replies.
Can I try it first?
Yes. We offer a personalised demo using your real business data, documents, and workflows. You see exactly how Hellomatik would handle your customers before committing. Request a demo at hellomatik.com/contact.
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